Latest News
Clouds are looming for UC
Until now, Australian organisations haven’t had many offerings to pick from when it came to hosted unified communications but this is changing as the UC market is about to be inundated with cloud-based services.
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The Buzz Insurance Puts Customer Care in the Cloud
As a cloud-based brand, offering its services only online, The Buzz has close synergy with RightNow and SmartSpeak, which also provide their services via the cloud. By tapping the on demand capabilities of both vendors means that The Buzz’s entire customer care solution is located in the cloud, with the exception of the service staff’s handsets, helping it reduce its total cost of ownership by reducing administrative burden and eliminating any unnecessary infrastructure costs.
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Cloud for online-only insurance
RightNow, in conjunction with its contact centre infrastructure partner, SmartSpeak, announced today it is delivering cloud-based customer care “designed to appeal to, and support, the internet-proficient users attracted to The Buzz’s online car insurance.”
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SmartCentre by SmartSpeak
SmartCentre provides you with a Virtual Hosted Contact Centre with Voice Recognition, Call Queues & ACD, Digital Call Recording, Call Routing, Analytics and fully blown CRM.
We have invested in the technology, and that means you can have access to all of these features for a fixed fee per-month.
We also allow you to choose what features you would like in your contact centre, to ensure you are not paying for technology that will soon be outdated - or even worse not used.
Backed by some of the world’s largest and most trusted technology providers such as Genesys, RightNow CRM & Mitel - our solutions now empower businesses large and small access to the world best technology at an affordable rate.
Some of our customers utilising this technology range from 300+ agents, down to organisations with just 5 staff.
Fully supported by the SmartSpeak Network Operations Centre or NOC (24x7) - it's time to get back to what you do best and let us worry about the rest.
Contact SmartSpeak today for a demonstration or see one of our sites in action.
It is all possible, if you want it to be.
