Latest News
Clouds are looming for UC
Until now, Australian organisations haven’t had many offerings to pick from when it came to hosted unified communications but this is changing as the UC market is about to be inundated with cloud-based services.
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The Buzz Insurance Puts Customer Care in the Cloud
As a cloud-based brand, offering its services only online, The Buzz has close synergy with RightNow and SmartSpeak, which also provide their services via the cloud. By tapping the on demand capabilities of both vendors means that The Buzz’s entire customer care solution is located in the cloud, with the exception of the service staff’s handsets, helping it reduce its total cost of ownership by reducing administrative burden and eliminating any unnecessary infrastructure costs.
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Cloud for online-only insurance
RightNow, in conjunction with its contact centre infrastructure partner, SmartSpeak, announced today it is delivering cloud-based customer care “designed to appeal to, and support, the internet-proficient users attracted to The Buzz’s online car insurance.”
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Products and Services
SmartSpeak offer services that help businesses design, build, deploy, host and report sophisticated Speech applications in a simple cost effective way.
Speak.Dev is a development services where we design, build, test and deploy a speech application to ensure all of the voice recognition, spoken speech and call routing is appropriate.
Speak.Serv is our managed hosting service where your speech application is executed and hosted by our enterprise class equipment. From our Network Speech Operation Centre we can monitor your speech application 24x7 and provide expert technical support to ensure your customers are being serviced at all possible times.
Speak.Portal is your communication portal with SmartSpeak where you can review the service performance, confirm support requirements and retrieve calls statistics and application metrics. This is provided via a web service so that you can do this from anywhere in the world.
Download our services overview for more information. 
services_overview.pdf (71kb)
Solutions
Find the right communication solution for you!
SmartSpeak is able to supply & host all types of Speech Applications to suite any business size or type. Whether you are looking at either a pre-built / pre-packaged application, or custom built – SmartSpeak can help!
CallBack Solution
Q: Losing customers because they are fed up waiting for their call to be answered?
A: Implement Infrence's CallBack solution and give your customers the options to leave a message and be called back at a time that suites both you and your customer?
Locator Module
The Inference Locator is a locate-by-phone service that helps callers locate where they can find a particular store or office, by saying a suburb name or postcode. Each locator module is fully customizable to suite your business requirements.
Sports Portal
Imagine you are a club member, driving to work; you want to find out when and where the team is playing on the weekend. With the Inference Sports Portal it's all possible, and much much more.
Entertainment Portal
Speech Recognition Solutions for One-Off Events and Continuous Entertainment Products.
Survey Module
Don’t wait for a customer to get around to completing a survey online or filling in a paper based survey and returning it to your office. Capture their thoughts on the phone with a simple, engaging and effective set of questions. It is all possible and affordable!