Latest News
Clouds are looming for UC
Until now, Australian organisations haven’t had many offerings to pick from when it came to hosted unified communications but this is changing as the UC market is about to be inundated with cloud-based services.
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The Buzz Insurance Puts Customer Care in the Cloud
As a cloud-based brand, offering its services only online, The Buzz has close synergy with RightNow and SmartSpeak, which also provide their services via the cloud. By tapping the on demand capabilities of both vendors means that The Buzz’s entire customer care solution is located in the cloud, with the exception of the service staff’s handsets, helping it reduce its total cost of ownership by reducing administrative burden and eliminating any unnecessary infrastructure costs.
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Cloud for online-only insurance
RightNow, in conjunction with its contact centre infrastructure partner, SmartSpeak, announced today it is delivering cloud-based customer care “designed to appeal to, and support, the internet-proficient users attracted to The Buzz’s online car insurance.”
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SmartSpeak Hosting FAQ's
SmartSpeak offers a range of hosting services for new & existing speech applications...
SmartSpeak offers a range of hosting services for new & existing VXML speech applications. Our enterprise class data-center, NSOC (Network Speech Operations Center) comprises of enterprise class equipment that ensures the up most reliability and security for your speech applications.
01. What does hosting cost?
02. Why would I host my application and not have it on premises?
03. Can I build my own VoiceXML Applications and have SmartSpeak host them?
04. What about uptime? Do you offer an SLA?
05. Is the infrastructure redundant?
01. What does hosting cost?
SmartSpeak offers a range of pricing options to suite our customers needs and business models. Contact SmartSpeak today for more information.
02. Why would I host my application and not have it on premises?
There are several reasons why companies are now deciding to host their VoiceXML speech application, rather then do it themselves. Some of these are:
- Cost of CPE hardware (Servers, Telephony Equipment)
- Software Licensing & Maintenance Charges
- Telephony Services & Spend Agreements
- Skills / Expertise
- TTM (Time to Market)
- Geographic Redundancy
- 24x7 Helpdesk with 15 minute SLA
03. Can I build my own VoiceXML Applications and have SmartSpeak host them?
Absolutely! Lot’s of SmartSpeak’s customers either manage their own applications by writing the source code themselves – or using a GUI interface, such as www.inference.com.au. When you set-up a SmartSpeak account, you are given access to Speak.Portal where you can login and manage your application, performance and reporting all in real-time. There is no additional cost or work required by SmartSpeak.
04. What about uptime? Do you offer an SLA?
SmartSpeak runs a completely redundant network to ensure we meet an uptime of 99.9% well above industry standards. In addition to this we offer a 15-minute SLA 24 hours a day, 7 days a week all year round. If a problem does arise, chances are it will be rectified before it causes you any pain. If this isn’t the case, SmartSpeak will rebate a % of your monthly service fee’s – that’s how confident we are!
05. Is the infrastructure redundant?
SmartSpeak operates a completely redundant network. We have POP (local Point of Presence) in Brisbane, Sydney, New Zealand & Singapore. All of our data centres are protected with the industry’s best power and air redundancy measures including redundant air conditioners and diesel power generators. Use the contact us page to set-up a site visit anytime you wish.