Latest News
SmartSpeak Featured in Australian Financial Review
The frantic pre-final rush prompted the AFL to implement voice recognition technology, writes Jeanne-Vida Douglas. Read more.
Exhibiting @ Genesys G-Force 2008
Both SmartSpeak & RightNow Technologies Inc. (RNOW NASDAQ) exhibited at Genesys G-Force 2008, in Melbourne Australia this August. Michael Bishop -Managing Director of SmartSpeak, and Brett Waters - VP Asia Pacific South - RightNow, announced a recent partnership to offer a fully-hosted contact centre solution.'Call Centre in a Cloud'.
Company Overview
SmartSpeak is a leading provider of interactive speech managed services.SmartSpeak is a leading provider of interactive speech managed services, specializing in hosting dynamic text-to-speech,
speech recognition and interactive call flow services built to VoiceXML or vxml standards. SmartSpeak's managed service solutions
make sophisticated speech solutions simple.
Our Network Speech Operation Centre (NSOC) contains enterprise class servers and systems to reliably host speech applications for all sized customers. Our NSOC is monitored 24x7 to ensure your speech application's availability is at enterprise class standards.
Our carefully chosen technology partners are considered the leading providers of speech, voice and data solutions. Technology
partners were chosen due to their exceptional technology solutions and because they are recognized as having worldwide clients
within the Top 100 businesses across many industries.
SmartSpeak currently operate in Australia, New Zealand & Singapore. For more information use the Contact Us page.
Our Partners
Genesys Laboratories, Inc.
VoiceXML Excellence. VoiceGenie IVR software platforms provide the most flexible open standards infrastructure for supporting next-generation speech-enabled contact centers. VoiceGenie's platform is renowned for excellence in VoiceXML and also supports other emerging standards such as CCXML, X+V, SIP and MRCP, Video...
Nuance
The Leading Supplier of Speech Recognition, Imaging, PDF and OCR Solutions. Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world.
Inference Communications
Inference Pre-Packaged Customizable Solutions. Inference Communications has produced a range of affordable, pre-packaged, customizable speech recognition solutions. Inference customers have access to a range of advanced speech recognition technology. Not only is this technology used by the Inference design team to speed up and enhance the design process, and by programmers to develop a range of solutions, it is used by customers to maintain and customize their own solutions.
Right Now Technologies
RightNow next-generation CRM provides the strategies, technologies, and applications needed to precisely manage the customer experience you provide.
It enables you to understand, anticipate and respond to your customers' needsin a consistent way, across all channels of communication, opening the door for gains in customer advocacy and the most efficient business processes. Our customer relationship management solution seamlessly integrates service, sales, marketing, and feedback functions so your frontlines have the ability to access and add-to complete and consolidated customer information.